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Do I Stay with My Child During the Visit? What About Finances? Our Office Policy Regarding Dental Insurance Understanding Your Dental Insurance Benefits
How are Appointments Scheduled? The office attempts to schedule appointments at your convenience and when time is available. Preschool children should be seen in the morning because they are fresher and we can work more slowly with the child for their comfort. School children with a lot of work to be done should be seen in the morning for the same reason. Dental appointments are an excused absence. Missing school can be kept to a minimum when regular dental care is continued. Since
appointed times are reserved exclusively for each patient we ask that you
please notify our office 48 hours in advance of
your scheduled appointment time if you are unable to keep your appointment.
Another patient who needs our care could be scheduled if we have sufficient
time to notify them. We realize that unexpected things can happen, but we
ask for your assistance in this regard.
Do I Stay with My Child During the Visit? We
invite you to stay with your child during all appointments.
Many pediatric dental practices suggest that parents wait in the
reception area while their child is being seen.
Our philosophy is quite the contrary.
We believe that helping parents raise healthy smiles is a
partnership between you and your children and our dental team.
Communication to both parent and child about their total oral
health is key to averting future complications and building great dental
habits for life. For this
reason we love the opportunity of talking with you and your children
together at their appointments.
Payment for professional services is due at the time
dental treatment is provided. Every effort will be made to provide a
treatment plan which fits your timetable and budget, and gives your child
the best possible care. We accept cash, personal checks, debit cards and
most major credit cards. We also partner with "Care Credit" to allow
families with larger treatment plans to pay for their services over 12
months at $0.00 interest. Our Office Policy Regarding Dental Insurance Our policy regarding your dental insurance benefits
goes beyond simply submitting the claims for you.
We feel it is just as important to educationally understand your
insurance choices, benefits and how to best utilize them as it is to
understand the dental treatment choices we recommend for your child.
Similar to our beliefs regarding dental treatment, we pledge to
stay as up to date as possible on the ever changing world of insurance
benefits, relay the general concepts to you and help you make choices
which make sense for your individual family’s needs.
Once you’ve agreed to the treatment we propose and upon
completion of the work, we will submit the claims to your insurance
carrier. At times, it is
necessary to challenge the decisions of the insurance company in order
to gain the benefits you deserve.
As a customer service oriented practice, we take it upon
ourselves to utilize our in-house insurance specialists to pursue these
issues in your behalf. If
you have any questions at any point of the process, please do not
hesitate to contact our insurance specialists.
Fact 1 – DENTAL
INSURANCE PLANS
Fact 2 – BENEFITS
Fact 3 – UNDERSTANDING
INSURANCE CLASSIFICATIONS OF “ A
statement such as this gives the impression that any fee greater that
the amount paid by the insurance company is unreasonable or well above
what most dentists in the area charge for a certain service.
This can be very misleading and simply is not accurate. We
prefer the term “Insurance allowable fee structure” as it is more
accurate and not misleading as the term “Usual, customary, or reasonable
– Insurance companies set their own schedules and each company uses a
different set of fees they consider “allowable”.
These allowable fees may vary widely and have a broad basis upon
which they are set by the insurance companies.
In most cases, the “allowable” fees are set about 30% below
actual industry standard so that the insurance company can make the
profit they need in order to operate.
In general, the less expensive insurance policy will use a lower
usual, customary, or reasonable ( Fact 4 - DEDUCTIBLES & CO-PAYMENTS MUST BE CONSIDERED MOST IMPORTANTLY, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment. Understanding Your Dental Insurance Benefits Does it feel like you need a college degree in mathematics and logic to
figure out your portion of your dental bill, whose office you can go to,
or what procedures are covered by your policy? If
you’ve answered yes, you are not alone.
We receive 100’s of questions per week relating to these issues
and more.
Our knowledgeable
staff can help you understand & maximize use of your dental insurance
benefits.
It’s important to
understand your policy, and the choices your employer may be giving you
so that you can make the best decision possible in behalf of your dental
needs.
Following is a guide
to the differences in the major groups of dental insurance policies and
benefits commonly offered to employees. There are basically 5 groups of policies available to us all.
Most dental insurance providers offer a choice of policy matching
each group. As is true with most things in life, each policy comes with
a different price tag to the purchaser of the policy (usually your
employer).
The greater the
premium, the greater the benefits to the members.
The insurance carriers may refer to their policies by various
names…for ease of consistency we’ve identified them under commonly used
descriptors:
Traditional Dental
Insurance:
This type of policy allows you to go to any dentist in the
country (You
do not
have to pick from a list of dentists provided in a book from the
insurance company).
Most
dental offices now offer to submit your insurance claim for you.
For the few who don’t, you can pay for your appointment in full
yourself, then submit the receipt with a claim form to receive due
compensation from the insurance company.
Most dental insurance
carriers stipulate an initial deductible to be paid by the member.
(Commonly $50.00).
Oftentimes, the deductible is waived for preventative care (cleanings,
fluoride, exams and x-rays).
The ‘deductible’ applies the first time the member uses his/her benefits
for ‘restorative or operative’ treatment (fillings, crowns, root canals,
etc).
This means the member
would need to pay the first $50.00 of that treatment.
Most policies are
structured to cover a percentage of the treatment being done, expecting
the member to cover the remaining percentage.
Insurance companies have grouped different types of procedures
into 3 commonly recognized benefit levels: Preventative care (cleanings,
fluoride, exams, x-rays and sealants); Basic restorative care (fillings,
simple extractions, children’s pulpotomies [root canals on baby teeth],
children’s stainless steel crowns); and Major restorative care (adult
root canals, adult crowns, bridges, complicated extractions).
As an example of their percentage breakdown of benefits, they may
cover ‘preventative’ procedures at 100% (no cost to the member),
‘restorative’ procedures at 80% of the proposed fee (leaving 20% to be
covered by the member) and ‘major’ procedures at 50% of the proposed fee
(leaving the other 50% to be covered by the member).
This is the most costly policy offered but offers the member the
greatest extent of benefits.
EPO Insurance:
These
plans mandate that the member use a dental provider on the list only.
The goal of these policies is to provide basic dental care to the
members. Because of this, these policies usually don’t provide
provisions for specialists as mentioned above.
These plans are
commonly structured differently from a PPO plan in that the member pays
a specifically identified co-pay for most individual procedures
according to a fee schedule negotiated by your employer.
At times, these “co-pay” amounts may be greater than the 20%
coinsurance (for example, for restorative treatment) expected under a
PPO plan.
It is important to
understand this because although the monthly premium may be lower (thus
initially making these plans look more attractive to choose), the member
may commonly pay more out of pocket upon use of the benefits.
Since children in general are at greater risk of tooth decay than
adults, we usually recommend to family’s with young children to “choice
up” to the PPO plan whenever possible.
We have found most family’s with children come out financially
ahead over the course of a year by doing so.
In addition, since this type of policy usually does not provide
provisions for specialists, family’s on this plan commonly do not have
good access to pediatric dentists (particularly important if you have
children aged newborn to 10 years old).
For more information of the differences and importance of using a
pediatric dentist, please
click here.
In general, this is one
of the least expensive types of policies to acquire so one must weigh
the benefits to the cost.
Discount Plan:
This newer concept
for dental coverage simply provides the member with a percentage
discount across the board for all dental procedures (for example 25% off
of all fees).
The member is
responsible for paying the remaining 75% of their dental bill.
There is no deductible and no claims are filed with an insurance
company.
The dental office
commits to providing the discounted fee.
This is often a great solution for ‘self-employed’ families who
do not have access to group dental insurance.
We partner with 2 discount
plans: Ameriplan and NHCD.
Fee Schedule:
Unlike traditional insurances
which pay a percentage of the dentist’s fees, a plan that pays on a Fee
Schedule pays a
nominal, set
dollar amount for each procedure code.
Your insurance company will give you a copy of this schedule upon
request. Oftentimes, employers allow their employees to pick the policy they wish
to have, requiring the employee to pay the difference in the premiums.
Weighing your options becomes an important consideration.
Feel free to call our office for a personal insurance consult to
help you pick the policy right for you. Home
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© 2004 Jesse R. Witkoff, D.D.S. All Rights Reserved. |